FAQ

We have a variety of customers, including solo travelers, travelers with friends, couples, and families who come to our salon in order.

Here are some of the reasons why customers come to our salon.

・Because tired from driving long distances.
・Because usually busy and can only take time off when traveling.
・Because want to try aromatherapy for the first time.
・Because tired from hiking up a mountain.
・Because tired from not moving my body much.
・Because want to surprise my family with relaxation as a gift.
・Because traveling throughout Japan and wanted to take care of body.
・Because on a business trip and wanted to have massage session after work.
・Because conveniently located in a hotel.
・Because want to relax in a private space.
・Because haven't had chances to visit a massage salons recently.
・Because interested in Japanese essential oils.
・Because wanted to try it as a commemoration of my travel, etc.

We look forward to seeing you all.

We operate independently from the hotel so relaxation staff is not stationed. We don't accept reservations or inquiries about our relaxation salon at the hotel reception desk.

We apologize for the inconvenience, but reservations can be made through either (1) Reservation Calendar, (2) LINE, (3) Instagram.

We only have one bed, so if you would like more than two people, please make reservations for one person at a time and come to our salon in order.

Also, please allow time for preparation between massage sessions.

If you have had a drink before your massage session, please have as much water as possible and go to restroom before coming to salon. If you become unwell during massage session, please let us know immediately.

We don't accept customers who have drank a lot of alcohol or are drunkards.

Currently, we only offer the services that use oil.

Aromatherapy is generally a gentle and soothing massage, but our salon can also accommodate stronger pressure.

We will ask you how strong or gentle you would like the massage. Please let us know your preference so that we can make you feel relaxed.

We recommend that you rest with a little oil left on your body, as the aroma will soothe and moisturize while you sleep. After the massage, the oil often penetrates your skin and is blended in just right.

We will prepare a hot towel when you change clothes, so please wipe off any areas you like, such as the neck and feet, before changing.

Many of our customers take shower or bath before massage session.

If you would like to take bath after the massage session, you may wash off before take a bath. Please choose whichever is more comfortable for you.

We have a relaxation room on the first floor of the hotel. Please confirm the room number on the reservation completion screen or in the "Reservation Confirmation E-mail" sent to you after your reservation is completed.

In case you don't get a confirmation email, please check your spam folder first. If you do not receive one, please directly contact the relaxation staff using the LINE or Instagram links below.

Please make your payment by credit card when you fill out the reservation form.

We use the "Stripe" payment platform. It complies with the global security standard PCI DSS and uses SSL encryption technology.

We don't accept room charges.

Reservations are often not completed due to incomplete entry of the security code (3 digits).

Please enter the 3-digit security code on the back of your card in the CVC entry field next to the card number and expiration date to complete the reservation.　

If you are still unable to complete your reservation after entering all the information correctly, please directly contact the relaxation staff using the LINE or Instagram links below. (We can not respond during massage sessions so there may be a delay. )　

We operate independently from the hotel so we don't accept reservations or inquiries about our relaxation salon at the hotel reception desk.

There is a link at the bottom of the "Reservation Confirmation E-mail" sent to you after your reservation is completed that allows you to cancel your reservation. Please cancel by yourself until 30 minutes before your reservation time. (In case you did not receive our email, please contact us via Instagram DM at least 30 minutes before your reservation time to cancel.)

Even in the case of a change, please cancel your reservation and reschedule it for another available date and time.　

Cancellations made 6 days after the reservation date will be subject to a credit card refund fee of 3.6% of the services fee. If you don't cancel and don't show up, we will not be able to refund your money.

There is no specific. We recommend that you wear clothes that are easy to change, such as the roomwear provided by your hotel.

Guests with tattoos are of course welcome in the relaxation space.

Yes, you can. If you become unwell during the massage session, please let us know.

If you are pregnant, we are unable to offer our services due to your body's condition, which can change easily during travel.

If you are breastfeeding, you may be able to the massage done without using essential oils on your skin, using only carrier oil. Please enter "Currently breastfeeding" in the remarks column when making a reservation, or inform our staff directly before the massage.

We ventilate the room each time, change the sheets, use air purifying humidifiers, disinfect the equipment, have the therapists wear masks.